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Facilitate a customer journey mapping workshop. Process: 1. Define persona and scenario. 2. Map stages (Awareness, Consideration, Purchase, Retention, Advocacy). 3. Identify touchpoints at each stage (website, email, support). 4. Document customer actions, thoughts, and emotions. 5. Highlight pain p...
Design a 1-hour workshop for parents of early elementary students. Agenda: 1. Welcome & Icebreaker (10 mins): 'Share a favorite book from your childhood.' 2. The Science of Reading (15 mins): Briefly explain the importance of phonics and phonemic awareness in a parent-friendly way. 3. Practical Stra...
