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Prevent churn for at-risk renewals. Identify at-risk signals: 1. Usage drop (30%+ decline). 2. Support ticket spike. 3. Champion left company. 4. NPS detractor response. 5. Decline QBR invitations. 6. 90 days to renewal. Intervention playbook: Day 1: Executive reach-out ('I noticed [usage drop]. Wha...
