#problem-resolution

Resolve wrong item shipments. Protocol: 1. Apologize sincerely for the error. 2. Verify what they received vs ordered. 3. Immediately ship correct item (expedited). 4. Provide prepaid return label for wrong item. 5. Offer to let them keep wrong item if low value. 6. Provide discount or credit for inconvenience. 7. Waive any shipping fees. 8. Follow up to ensure satisfaction. Turn mistake into loyalty opportunity.