#customer-service

Create a professional, empathetic response to a customer complaint. Structure: 1. Acknowledge the issue and validate their frustration. 2. Apologize sincerely without making excuses. 3. Explain what went wrong (if appropriate). 4. Outline specific steps to resolve the issue. 5. Provide a timeline for resolution. 6. Offer compensation if warranted (discount, refund, credit). 7. Thank them for their patience. 8. Include direct contact information for follow-up. Tone should be warm, professional, and solution-focused.

Outline warranty claim process. Steps: 1. Verify warranty coverage and dates. 2. List required documentation (receipt, photos, serial number). 3. Explain claim submission process. 4. Set expectations for review timeline. 5. Describe possible outcomes (repair, replace, refund). 6. Provide claim status tracking. 7. Outline appeal process if denied. 8. Offer support throughout process. Make it as painless as possible.

Handle account consolidation. Process: 1. Verify ownership of both accounts. 2. Explain what will be merged (orders, points, preferences). 3. Clarify what cannot be merged. 4. Outline data retention from each account. 5. Confirm which email will be primary. 6. Provide timeline for merger. 7. Explain how to access consolidated account. 8. Follow up to ensure successful merger. Protect data while providing convenience.