Escalation to supervisor protocol

Create an escalation handling process. Protocol: 1. Recognize when escalation is needed. 2. Acknowledge customer's request calmly. 3. Summarize the issue for supervisor. 4. Set expectations for callback/transfer time. 5. Ensure smooth handoff with context. 6. Brief supervisor on customer emotion and history. 7. Follow up after supervisor interaction. 8. Document escalation reason for training. Handle with professionalism and urgency.